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Residential Services

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Propane Services and Delivery

Whatever the size of your propane tank, Phillips Energy, Inc. is able to meet your propane delivery needs. Propane has so many benefits – it's versatile, safe, economical, efficient and some can even work when your electric power doesn't. We install and service propane equipment for all of your indoor and outdoor household needs.

Propane Delivery Options

Our customers who choose our automatic delivery service are ensured of a full tank of propane when they need it – even during a cold snap. Using our special degree-day tracking software and your propane usage history, we know when you're in need of a fill-up. No more checking your tank's gauge, calling for a delivery, and waiting for the fuel truck to arrive – you just sit back and enjoy the warmth and leave the delivery to us. Automatic delivery customers are also eligible for:

We also offer will-call delivery for those customers who prefer to watch their tank gauge and call for deliveries.

Propane Appliances

We install the highest efficiency propane appliances, and we repair and maintain everything we sell. Our propane equipment includes furnaces, boilers, water heaters, space heaters, pool heaters, logs, grills, fire pits, lights and outdoor kitchens. Service agreements are available to ensure that your propane equipment runs at optimum efficiency. Please refer to our HVAC page and our Products page for more information. 

Propane Safety

At Phillips Energy, safety is our #1 concern. Propane is a safe and reliable energy source that must be handled properly and with care, as with any energy source. Phillips Energy, Inc. is dedicated to keeping you and your family safe while using propane in your home or business. Click here to visit our "Safety Page."

Propane FAQs

Here are some answers to our customers' frequently asked questions about propane.

Q. I'd like to start propane service with Phillips Energy. Now what?
A. First, thank you for becoming our propane customer. It is our pleasure to serve you. New accounts are set up on an automatic delivery schedule or on a will call basis. We require all new accounts have our free Gas Safety Check prior to our first delivery. Our technicians will supply all new customers with a "Propane Safety Information" brochure.

Q. What does Automatic Delivery mean?
A. Our computer software utilizes a system that forecasts a delivery based on your propane appliances, tank size and history, when the tank is approximately 30% full.

Q. Is there a minimum delivery for Will Call customers, and how far in advance should I call?
A. It is your responsibility to contact us to request a delivery. We have a minimum 100 gallon delivery for 250 gallon tank and larger. We request a 72 hour notice and that you contact us for delivery when your tank is at 30%.

Q. What do I do if I run out of Propane?
A. Call Phillips Energy immediately! If you can, turn off your propane tank. We will respond with propane delivery and dispatch a certified technician to perform a required leak test! Phillips Energy will light all pilots. DO NOT attempt to light pilots yourself.

Q. Whom do I call to service my Propane appliances?
A. Please call us at 804-642-2166 (Hayes) or 804-725-9020 (Mathews) or contact us online.

Q. How do I get my invoices?
A. Our drivers will leave a copy of the delivery ticket. We also mail monthly statements, or you can request to have your invoice emailed to you. 

Q. What are my payment options?
A. Phillips Energy's convenient payment options include price protection and even monthly payment programs. Please call or contact us for details. We also offer online bill payment.

Q. How do I read my tank gauge?
A. Your propane tank gauge is a round dial located under the lid of the tank. When it's at 0% it is empty and at 80% to 85% it is full. (The reason it is full at 85% rather than at 100% is to allow for expansion of gas during periods of warmer temperatures.)

Q. Who owns my propane tank — me or Phillips Energy?
A. For most customers, Phillips Energy owns and maintains the tank and regulators, whether the tank is aboveground or underground. If you have a question about your tank's ownership, please contact our office.

Q. What do I do if I smell propane, my pilot(s) go out or I believe I may be low or out of propane?
A. Contact Phillips Energy, Inc. so that we may ensure your system is operating efficiently and safely. In some circumstances, we may need to schedule a technician to ensure your propane system is fully tested. In these circumstances, we will need you to meet us to provide access to your home.

Propane Documents

We encourage our customers to read through the following information for propane customers. If you have any questions, please call or contact us. 

Propane Document

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